I want to first put up a disclaimer before I start this restaurant review. I was in the hospitality industry for several years. I was a restaurant manager with both Outback and Applebee’s, so I’m usually a lot more lenient and understanding when I go out to eat because I know how hard restaurant jobs can sometimes be. That being said, if I’m complaining or criticizing a restaurant, then it must really be bad.
Tuesday afternoon, Sayra and I found ourselves shopping in Towson Town Center for a dress for her to take to Miami. It was around 3:00 and we were getting kind of hungry, so we decided to grab lunch at the mall. The selections at the TTC (Towson Town Center, not the Ticket and Transportation center) are the Rainforest Cafe, TGI Fridays, Bahama Breeze, and the food court. We had decided to give the Rainforest Cafe a shot. I have eaten at the one in the MGM Grand and remembered it being OK.
When this place first opened in Towson years ago, you couldn’t get in. It wouldn’t be uncommon to be quoted a 3-4 hour wait. When we went on Tuesday, there were only 3 tables sat in the entire restaurant. That should have been our first sign that things had gone down hill. We were given pretty much our choice of any table in the place, so we chose a big circular booth by the waterfall.
This is where I’m going to start my little rant. Rainforest Cafe is a major chain, not some small mom & pop establishment. There is no excuse for ripped booths, broken tables, and general disrepair issues. It’s not a matter of budget, but a matter of apathy amongst that site’s management team.I found this restaurant to be absolutely filthy.
I can overlook poor service or mediocre food, but there is no excuse for a dirty restaurant. If you were to run your hand along the side of the table, you would feel grime and build up that’s probably been there for weeks. The table we sat at was huge, for about 6-8 people, and the entire table all the way around had this grime. Like I mentioned before, the booth was coming apart, so I reached behind the cushion to pull it forward and felt all kind of dirt and build up back there as well.
Sayra would be really upset if I made a scene or asked for a manager, so I just bit my tongue and didn’t say anything. If a manager had come around and visited our table, I would have pointed these things out. Of course, no manager was ever spotted anytime during our entire visit. One thing I would refuse to do was to use any of their flatware. If they can’t clean their tables, I’m sure not going to trust that they can wash their silverware correctly. I asked our waitress for “togo” cutlery and used that to eat our entire meal.
I can’t even remember the name of our server. I can’t say anything good or bad about her. The service was just adequate, nothing great but nothing special.
Sayra wanted to get an appetizer. I really didn’t care what we got, so I let her pick it out. She ordered the Awesome Appetizer Adventure. It consisted of crab dip, calamari, chicken fingers, and “chimi-cha-chas”. I’ll quickly review each item individually. The crab dip was nasty (especially considering this is in MD). It had a horrible onion aftertaste. Both the calamari and chicken fingers were the normal “frozen then fried” items that you can find in any grocery store. I didn’t even try the “chimis”, but they also appear have been a frozen then fried item.
The thing about the app that really irritated me was that the honey mustard was hot. Not spicy hot, but temperature hot. After stirring it, the bottom was still cold. If I were to guess, this ramekin of honey mustard probably sat in the hot window for 10 minutes while the appetizer was being prepared. There were only 3 tables in the entire restaurant and they couldn’t even pour a ramekin of honey mustard to order. This appetizer cost $13.99. Not very “Awesome”.
For my entree, I order the Pastalaya. I’m kinda embarrassed to say this, but I actually enjoyed it. It was shrimp, sauteed chicken breast, bell peppers, onions and Andouille sausage tossed in a hot and spicy Cajun sauce and served over linguine.
The menu stated that it was spicy and our server also warned me that it was spicy. They were both right, but I still enjoyed it. I found the portion to be very big and the proteins to be very plentiful. I ended up taking some of this home and eating it the next day.
Sayra ordered the Rainforest Paella. It consisted of hearty portions of bacon, Andouille sausage, chicken, fish, shrimp, mussels, calamari, red and green peppers, and onions all sauteed and simmered with saffron rice in a seafood sauce. To put it mildly, she HATED it. She said it just had an “off” flavor and left a horrible taste in her mouth.
Sayra is Spanish, so she knows what paella should taste like and this was practically inedible. This dish was so overloaded with onions and peppers that she took most of them off and they filled up an entire app plate. She took it home for Fernando and he wouldn’t even eat it, that’s how bad it was.
By this point, neither of us wanted any desert, just to get out of there. Our waitress brought us our check which came to $59 and change. What a ripoff!!! After tip, I spent $70 for less than mediocre food in a dirty restaurant. I will NEVER return here.